This is where LiveWork solves this problem by providing functionality that allows Clients and Providers to schedule, assign or offer work to their workforces as needed. The platform provides flexible scheduling and work assignment functionality.
Clients can select from the following routing options:
- Schedule Tasks - Using the LiveWork scheduler one can define specific time slots and the number of Experts needed for such slots. This offers Clients the ability to staff against specific dates & times (presence based work) for when tasks are available, such as handling customer care inquiries. Experts commit to specific slots (date & time) and perform the needed tasks at such time.
- Auto Assign - Using auto assignment, tasks will automatically be assigned to thenext available Expert for their acceptance. This offers Clients the ability to post work and have it automatically be spread across their available workforce. Once an Expert completes their accepted task, they will be assigned the next available task for acceptance. Any unassigned tasks remain in the queue, until the next expert is available to accept the new task.
- Self Assign - Using self-assignment, tasks will be made available via a queue to the workforce for their acceptance. This offers Clients the ability to make work available to their workforce and the workforce to self-select tasks from the queue for flexibility and choice. Experts self-select a set number of available tasks, once completed go back to the queue for more available tasks.
- Direct Assign - Using direct assignment, tasks are directly assigned by Clients and accepted by specific Experts in the clients workforce. This offers Clients the ability to make specific and unique tasks available to the Experts that match the need for those tasks. This provides Clients the flexibility and control over which workers perform given tasks.
The LiveWork Team